Policies

Hotel Policy/House Rules

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established for the comfort and safety of all our guests.

100% Smoke-Free

Blossom Hotel & Suites is a 100% Smoke-Free hotel. This includes smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. A Designated Smoking Area is provided outside and away from the building. Violation of this rule will result in immediate eviction from the hotel and a cleaning fee of $250.00

No Cooking, Cooking  Appliances, Combustibles, or Fireworks

The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. This includes: hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. Coffee is also available twenty-four (24) hours in the breakfast area.  

Guaranteed Reservations

All reservations must be guaranteed with a valid major credit card. Guests must be 21 years and older. We accept Visa, Master Card, American Express, and Discover Card.  Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Cancelation periods are based on individual reservation. Typical cancelation policy is 24 hours prior to arrival. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card (note some reservations are non-cancelable and full charges will be provided) and the balance of your reservations will be cancelled. Blossom Hotel & Suites Traverse City  is not responsible for weather conditions, personal emergencies, or schedule changes.

Check-in Time

3:00 pm

Check-in Requirements

Guests must be at least 21 years of age to check-in at Blossom Hotel & Suites Traverse City. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government-issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days. Please note that we do not accept cash or credit cards without your name on them.

Pre-authorization at Check-in

We require a pre-authorized of credit cards/debit cards at check-in. A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-10 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.

Guest Registration

We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.

Check-out Time

11:00 am. Additional charges, plus tax may apply for late checkout.

Special Requests

We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance. 

Payment

All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express, and Discover Card. Credit card must be in the room occupants name and the card must be presented with name showing. We do not take prepaid credit/debit cards (i.e purchased at a retail or gas station). Your name must be on the card. Cash payment is welcomed at check-out only. Please note that it can take 3-10 days for the pre-authorization to be removed from the card used at check-in if you pay cash per your credit card agreement. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. Checks are not accepted.

Reservation and Payment for Guests by Private Third Parties

Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form (must be sent 48 hours in advance) including a copy of your driver’s license and the front and back of your signed credit card. A service charge will be applied to the room for this service. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.

Tax-Exempt Guests

Guests must pre-arrange tax-exempt status. The correct forms must be provided to the hotel along with trackable funds (no personal credit cards or cash will be allowed). If tax exempt status cannot be verified at check-in you will be charged a lodging tax until verification is made. Tax exemption is for State Sales Use Tax. Local hotel assessment must be paid.

Rates

All rates are quoted in United States currency, plus tax. Rates are subject to change without notice and can’t be guaranteed until a valid reservation confirmation is provided.    Rates are based on single/double occupancy with additional charges for more adults. Children 12 and under stay free.  

Right to Refuse Service

Blossom Hotel & Suites Traverse City is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Blossom Hotel & Suites Traverse City has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Michigan and the owners for the operation and management of the hotel. Blossom Hotel & Suites Traverse City will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Blossom Hotel & Suites Traverse City for the operation and management of our hotel.

Quiet Hours

10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.

Visitors

No visitors after 9:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including the pool, hot tub, continental breakfast, or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.

Good Morning Breakfast

Our Good Morning Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors may pay $10.00 per person at the Front Desk.

Connecting Room Policy

Connecting rooms are subject to availability and can only be booked directly through the hotel. Please call the hotel directly to discuss available configurations. Connecting rooms are not guaranteed.

Cancellation

Blossom Hotel & Suites Traverse City is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations are subject to the individual cancelation policy described at reservation time. If you cancel any reservation, you must obtain and save the cancellation number for your records. 

No-Show Charges

Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. 

House Rules

Groups, School groups, sports/ski teams, weddings, special events, etc. Please contact the hotel directly for current House Rules at 231-938-0288. Schools, sport/ski teams are directed to also review their specific school or sport organization Code of Conduct.  

Children

Well-behaved children of all ages are welcomed. Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all timesFor safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. 

Additional Bedding

Rollaway beds are not available at Blossom Hotel & Suites Traverse City.  Cribs/pack and plays are available complimentary based on availability (limit 1 per room). Pillows are not provided for cribs due to safety regulations. Additional bedding is unable to be provided for blow up mattresses or sleeping bags.

Maximum Occupancy

Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room maximum occupancy is 5 people total (note only 2 queen beds are in room but 5 people are allowed), King Whirlpool or King Handicapped maximum occupancy is 2, Junior Suite maximum occupancy is 5 (note only a king bed and a full size sleeper sofa are in the room), Deluxe Two Room Suite maximum occupancy is 5 (note only a king OR queen bed and a full size sleeper sofa are in the room). If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.

Room Keys

Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate.  Please return room keys to Front Desk at Check-out. 

Housekeeping & Room Inspection

Housekeeping is provided daily between the hours of 9 a.m.-2 p.m or until done. This is a 100 % NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund. 

Linen Changing

Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily.  Housekeeping is unable to change a bed linen if personal items are left on a bed, Housekeeping will be happy to make your beds each day if all personal items are removed.  Please contact our Front Desk staff if you have any additional questions or concerns.

Lost & Found Policy

Blossom Hotel & Suites Traverse City assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately 231-938-0288 and we will try to assist you in locating your lost item. 

Found Items

Blossom Hotel & Suites Traverse City is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Perishable items, underwear, and miscellaneous toiletries are discarded.   

Return

We would be happy to return your lost item(s) to you by United States Postal Service. Your credit card will be charged packaging and postage, plus handling fee. Blossom Hotel & Suites Traverse City is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777.

Alcohol Policy

Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, pool, hot tub, halls, etc.  Minors consuming alcohol on hotel property will be referred to law enforcement.

Firearms and Weapons

The safety and security of our guests and staff are extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, and team members and pertains to the presence of firearms and weapons on hotel premises. Blossom Hotel & Suites Traverse City recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Blossom Hotel & Suites Traverse City  is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:

  • Guests must abide by all Federal, State, and local laws.
  • Firearm and weapons must be appropriately registered.
  • Firearms must be unloaded.
  • No cleaning of firearms is permitted on hotel premises.
  • Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
  • No firearms or weapons in the breakfast area. 

Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the law enforcement. 

Bicycles, Hoverboards & Roller Blades

Bicycles, Hoverboards, and roller blades are not permitted in guest rooms. Bicycle racks are provided outside the building. Please bring a lock with you. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.

In Case of Emergency or Fire

Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room.

Fire Safety Policy

The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Notebook, and emergency evacuation plans on the door of each guest room. Please review this important information.

No In-Room Party

Blossom Hotel & Suites Traverse City has a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. 

Free WiFi Access

Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Blossom Hotel & Suites Traverse City assumes no liability for guest use.

Enforcement

All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Blossom Hotel & Suites Traverse City for safety of all guests. Manager on Duty reserves the right to evict any guest for violation of house rules.

Terms & Conditions

Blossom Hotel & Suites Traverse City makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. Blossom Hotel & Suites Traverse City does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

Links

The links provided on the Blossom Hotel & Suites Traverse City website are for the convenience of site visitors and are provided in good faith. Blossom Hotel & Suites Traverse City does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.

Illness and Epidemics

Blossom Hotel & Suites Traverse City reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

Infestation

The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

Parking at Own Risk

All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Blossom Hotel & Suites Traverse City shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.

Damage and/or Theft of Hotel Property

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises, or property caused by you or any person in your party whether or not staying at the hotel during your stay. Blossom Hotel & Suites Traverse City reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit/debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Blossom Hotel & Suites Traverse City as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage Discovered After Checkout

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fees, administration fee,s and/or third-party fees.

Damage to Room

Damage to rooms, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

Damage to Mattresses and Bedding

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe polish, etc. will result in a charge for the special cleaning, repair, or replacement of the damaged article.

Damage or Tampering With Fire Detection Systems/Fire-Fighting Equipment

Blossom Hotel & Suites Traverse City reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Changes or Modifications to the Hotel Policy/House Rules

Blossom Hotel & Suites Traverse City reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.

Business Center

Photocopies and faxes are provided for a fee. The Business Center computer is provided for the registered guest(s) to check their email, print airline tickets, etc. like activities.  Children are not allowed on the computer, nor is it intended for gaming, movies, etc.

Telephone Charges

Phones charges are computed and assigned to your room folio at the end of each telephone transaction.

Local Calls: Complimentary for local and toll-free calls  
Long Distance Calls: $1.80 per minute rounded to the nearest minute
International Calls: $10.00 per minute rounded to the nearest minute